Frequently Asked Questions

Last Updated: November 10, 2026

Welcome to BEPVIBE! Below are answers to common questions about our personal care products, everyday living essentials, orders, payments, shipping, returns, and customer support.

1. What products does BEPVIBE offer?

BEPVIBE offers personal care products and everyday living essentials designed to support daily routines, convenience, home organization, and practical everyday needs.

Our product selection may include:

• Personal care tools and accessories.

• Bathroom accessories and storage solutions.

• Everyday household essentials.

• Personal organization products.

• Practical lifestyle accessories.

Please visit our product pages for available styles, product images, specifications, dimensions, materials, and pricing.

2. Where does BEPVIBE ship?

BEPVIBE currently serves customers in the United States.

Available shipping options and applicable charges will be displayed during checkout before payment is completed.

3. How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation.

Business days do not include weekends or applicable public holidays.

Processing time is separate from shipping transit time.

4. How long does shipping take?

Our estimated shipping transit timeframe is 10–20 business days after order processing.

The estimated total delivery timeframe is 11–23 business days, including:

• Order Processing: 1–3 business days.

• Shipping Transit: 10–20 business days.

These are estimated timeframes rather than guaranteed delivery dates.

Actual delivery times may vary depending on carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

5. How are shipping charges calculated?

Shipping charges are calculated based on the total amount of your order.

The applicable shipping cost will be displayed during checkout before payment is completed.

Please review your final order summary to confirm the shipping charges before submitting your order.

6. Can I cancel my order?

Cancellation requests should be submitted within 1 hour after placing an order.

Please contact us as soon as possible with your order number.

Cancellation is subject to order processing status and cannot be guaranteed after the order has entered fulfillment or shipment.

For additional information, please refer to our Return & Refund Policy.

7. Can I change my shipping address?

Address modification requests should be submitted within 24 hours after placing an order.

Please provide your order number and the complete corrected address.

We will review the request and make the change where the order has not progressed beyond the stage at which modification is possible.

Changes cannot be guaranteed after packing, dispatch, or transfer to the carrier.

8. What is your return period?

Eligible standard return requests must be submitted within 14 calendar days after delivery.

Products should generally be unused, in their original condition, and returned with original packaging and included accessories where reasonably possible.

Please contact customer service before sending any item back.

You must receive return authorization and the designated return address before shipping an item back.

9. Can I return a used or opened product?

Standard returns generally require products to be unused and in their original condition.

Products that have been used, damaged through improper handling, or returned with missing components may require additional review.

Exceptions may apply if a product is defective, damaged, incorrect, materially different from its published description, or where a return or refund is required by applicable law.

Please review product information and specifications carefully before placing your order.

10. What if my product arrives damaged, defective, or incorrect?

Please contact us within 7 calendar days after delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, when available.

Our team will review the information and advise on an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, return arrangement, or another suitable solution.

11. Who pays for return shipping?

For standard returns, including change-of-mind or personal-preference returns, customers are responsible for return shipping costs.

For damaged, defective, incorrect, or materially misdescribed products, please contact us so that we can review the circumstances and advise on an appropriate arrangement.

Please do not send products to our registered business address unless we specifically confirm that address as the designated return location.

12. How long do refunds take?

Once approved, refunds are generally processed within 5–10 business days.

The time required for funds to appear in your account may depend on your payment provider, bank, or financial institution.

Approved refunds are generally issued to the original payment method unless otherwise required by applicable law or agreed with you.

13. How can I track my order?

Where tracking information is available, shipment details will be provided through order-related communications or carrier tracking information.

Please allow time for the carrier to update tracking information after dispatch.

If you have questions about your shipment, please contact our customer service team with your order number.

14. What should I do if my package is delayed?

Delivery may be affected by:

• Carrier operations or transportation disruptions.

• Severe weather conditions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact our customer service team with your order number.

We will review the available information and assist you.

15. What should I know before using personal care and everyday products?

We encourage customers to review product descriptions, dimensions, materials, warnings, and usage instructions where provided before using a product.

For proper product care and use:

• Follow the product's stated usage instructions.

• Check dimensions and compatibility before purchasing.

• Follow applicable cleaning and maintenance instructions.

• Use products only for their intended purposes.

• Keep products away from children when they may present a safety risk.

Product-specific care, installation, and usage instructions should be followed where provided.

If you have questions about a product's materials, dimensions, compatibility, or intended use, please contact us before purchasing.

16. How can I contact BEPVIBE?

For product, order, shipping, or return questions, please contact:

Email: service@bepvibe.com

Customer Service: +1 6612102818

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT), excluding applicable public holidays.

We aim to respond to customer inquiries within 24–48 hours.

17. Who operates BEPVIBE?

BEPVIBE is operated by:

Operated by: Nanchang Quxun Labor Services Co., Ltd.

Business License Entity: Nanchang Quxun Labor Services Co., Ltd.

Email: service@bepvibe.com

Customer Service: +1 6612102818

Registered Address: Room 102-2, Building 16, Hengda Yujing Residential Community, No. 218 Aihu Road, Nanchang High-tech Industrial Development Zone, Nanchang, Jiangxi, China.

Website: https://bepvibe.com

18. How does BEPVIBE handle personal information?

We may collect and use personal information to process orders, arrange deliveries, provide customer support, maintain website functionality, and improve our services.

Our website may also use cookies and similar technologies for essential website functions, analytics, and advertising activities, subject to applicable laws and user choices.

Where required by applicable law, we will provide appropriate notice and obtain consent or honor applicable privacy choices.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

For more information about AppLovin's privacy practices, please visit AppLovin Privacy Policy.

Thank you for shopping with BEPVIBE. We appreciate your business!